Frequently Asked Questions

Everything you need to know about your glow journey with SkinShop.

Are your products cruelty-free and vegan?

Yes, we prioritize ethical beauty. 95% of our catalog is certified cruelty-free, and we offer a dedicated vegan section for plant-based skincare enthusiasts.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

Can I return a product if it doesn't suit my skin type?

We offer a 30-day 'Glow Guarantee.' If a product causes a reaction or isn't right for your skin, you can return it for a full refund or store credit.

How do I know which products are right for my skin concern?

You can take our 2-minute Skin Quiz on the homepage or message our licensed estheticians via live chat for a personalized routine recommendation.

Do you ship internationally?

Currently, we ship to the US, Canada, and the UK. We are working on expanding our international shipping zones by the end of the year.

Where can I find the expiration date on my products?

Most products feature a PAO (Period After Opening) symbol, which looks like an open jar with a number followed by 'M' (e.g., 12M), indicating how many months the product stays fresh after opening.